Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jili29 ("jili29," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," or "User") who access or use the jili29 website at https://jili29.app and all associated services, mobile applications, and features (collectively, the "Platform").

jili29 is committed to protecting the privacy and security of your personal data. We operate in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By registering an account on jili29, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

2. Personal Data We Collect

jili29 collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — you must be 21 years or older 21+)
• Philippine mobile number
• Email address
• Residential address
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Government-issued photo ID (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, driver's license)
• Selfie or liveness check image for biometric verification
• Proof of address documents (e.g., utility bill, bank statement)
• Source of funds documentation where required by anti-money laundering regulations

2.3 Financial Data

• GCash or PayMaya account number (mobile wallet identifier only — we do not store PINs or passwords)
• Bank account details for BPI, BDO, Metrobank, or other linked bank accounts
• Transaction history including deposits, withdrawals, and bet records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Cookies and similar tracking technologies (see Section 7)

2.5 Communications Data

• Records of your communications with jili29 customer support
• Feedback, survey responses, and promotional opt-in preferences

Data Category	Examples	Required?
Identity & Contact	Name, DOB, mobile, email	Mandatory
KYC Documents	Gov't ID, selfie, proof of address	Mandatory for withdrawals
Financial	GCash number, bank account	Mandatory for transactions
Technical & Usage	IP address, device info, logs	Automatic
Communications	Support chat, email records	When you contact us

3. How We Collect Your Data

jili29 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors; publicly available information where permitted by law.

4. How We Use Your Personal Data

jili29 uses your personal data for the following purposes:

• To create and manage your jili29 account and verify your identity and age eligibility.
• To process deposits, withdrawals, and betting transactions on the Platform.
• To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations under Philippine law.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications and offers where you have opted in to receive them. You may opt out at any time through your account settings.
• To personalize your experience on jili29 and improve the Platform's features and performance.
• To enforce our Terms & Conditions and other applicable policies.
• To comply with any legal obligation, court order, or regulatory requirement applicable to jili29.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jili29 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and tax reporting obligations.
• Legitimate interests: Processing necessary for jili29's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jili29 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and fraud detection and risk management services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

jili29 may disclose your personal data to the National Privacy Commission, the Anti-Money Laundering Council (AMLC), PAGCOR, or other competent Philippine government authorities where required by law, regulation, court order, or lawful request. We will notify you of such disclosure where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jili29's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

6.4 With Your Consent

jili29 may share your data with other third parties where you have given your explicit prior consent to such sharing.

7. Cookies & Tracking Technologies

jili29 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on jili29.
• Analytics cookies: Collect anonymized data about how Players use the Platform, helping us identify areas for improvement. Data collected is aggregated and does not identify you personally.
• Marketing cookies: Used to deliver relevant promotional content to you on the Platform, based on your activity and preferences. These are only activated where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jili29 Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.

8. Data Retention

jili29 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes.
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, jili29 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

9. Data Security

jili29 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.2 or higher) encryption for all data transmitted between your device and the jili29 Platform.
• AES-256 encryption for sensitive personal and financial data stored at rest.
• Multi-factor authentication options for Player accounts.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Secure data centers with physical access controls, redundancy, and disaster recovery capabilities.
• Staff training on data protection obligations and security best practices.

While jili29 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your own account credentials. If you suspect any unauthorized access to your jili29 account, please contact our support team immediately.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili29:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of access: You may request a copy of the personal data jili29 holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to data portability: You may request that jili29 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. jili29 will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The jili29 Platform is strictly intended for adults aged 21 years and above 21+ in accordance with Philippine gaming regulations. jili29 does not knowingly collect personal data from individuals under the age of 21.

If jili29 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on jili29, please contact our support team immediately so we can investigate and take appropriate action.

12. Cross-Border Data Transfers

jili29 primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in other countries, for example where we use cloud infrastructure providers or KYC verification services with operations outside the Philippines.

Where such transfers occur, jili29 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. By using the Platform, you consent to such transfers where they are necessary to provide the jili29 service.

13. Third-Party Links

The jili29 Platform may contain links to third-party websites or services for informational purposes. This Policy applies solely to the jili29 Platform. jili29 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Updates to This Policy

jili29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will notify you by email to your registered address and/or by posting a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the jili29 Platform following the effective date of any update constitutes your acceptance of the revised Policy.

15. Contact Us & Data Protection Officer

jili29 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Data Protection Officer — jili29

Email: [email protected]

General Support: [email protected]

jili29 aims to respond to all data privacy requests and complaints within thirty (30) days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.